Getting started
How do I share my order page with customers?
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Go to your dashboard and click "Copy my order link" at the top. This copies a link you can share anywhere — WhatsApp, Instagram bio, Facebook, or directly to your regulars. When a customer opens it, they see your store and can place an order immediately.
How do I add items to my menu?
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From your dashboard, scroll down to the "My Menu" section on the right side. Type the item name and price, then click "+ Add". Your menu updates instantly — customers will see new items the next time they open your order page.
How do I set up my store details and welcome message?
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Go to Settings from the left sidebar. There you can update your store name, city, food type, welcome message, order deadline, delivery fee, and more. Everything saves with one click.
Orders
How do I know when I get a new order?
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The moment a customer places an order, Orderly opens a pre-filled WhatsApp message with all their order details — name, items, total, and delivery preference. You just hit send. The order also appears on your dashboard immediately.
How do I update a customer on their order status?
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On your dashboard, click "Update status" next to any order. You'll see the next steps — Confirmed, Preparing, Packing, Out for delivery, Delivered. Each update opens a personalised WhatsApp message to that customer. You just hit send.
Can I cancel an order?
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Yes. Click "Update status" on the order, then tap "Cancel this order instead" at the bottom. Pick a reason and Orderly sends an automatic WhatsApp apology to the customer with the reason included.
How do I message multiple customers at once?
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On your dashboard, click "Select multiple" at the top of the orders list. Tap the orders you want to include, then click "💬 Send message". Choose a canned template — like "Your order is ready" or "Small delay" — and Orderly walks you through sending to each customer on WhatsApp one by one.
Invoices
How do I send an invoice to a customer?
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Click the "🧾 Invoice" button on any order row. A preview appears — then click "Send on WhatsApp" to send it directly to that customer, or "Download PDF" to save it.
Where can I see all my past invoices?
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Go to Invoices from the left sidebar. You'll see every invoice with the customer name, amount, and status. Free plan shows your 3 most recent — upgrade to Pro for full history.
Plan & billing
What's included in my free trial?
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Your first 30 days give you full Pro access — unlimited orders, unlimited menu items, full invoice history, and your own branding on your order page. No credit card required. After 30 days you can stay on Free or upgrade to Pro.
What are the Free plan limits?
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Free includes up to 50 orders per month and 20 menu items. Your 3 most recent invoices are visible. Orderly branding appears on your order page and invoices. All core features — order management, WhatsApp notifications, status tracking — remain fully available.
What does Pro include?
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Pro is R199/month or R2,000/year (saves R388). It includes unlimited orders, unlimited menu items, your own branding on the order page and invoices, full invoice history, and manual invoice creation for cash/offline sales. Online payments and full analytics are coming soon.
Can I get a refund on a yearly subscription?
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Yearly subscriptions are non-refundable if cancelled before the year expires. You keep full Pro access until your paid year ends. If you have concerns, contact us — we're always happy to help.
Account
How do I reset my password?
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Go to the sign in page and click "Forgot password?". Enter your email and we'll send a reset link. Check your inbox — and your spam folder just in case.
How do I delete my store?
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Go to Settings and scroll to the Danger Zone at the bottom. Click "Delete my store" and confirm by typing your store name. This permanently deletes all data and cannot be undone.